Resolved Question

I brought a jacket online which said it was machine washable, but I just received it and the label says...?

"Professional dry clean only". What should I do?

http://www.burton.co.uk/webapp/wcs/store…

Additional Details

2tone: There are no spelling mistakes you incompetent fool.

And 'I'm' is spelt with a capital 'I'.

3 days ago

Best Answer - Chosen by Asker

I just took a look at the link you provided and based on the materials the coat is made out of definitely do not wash it! Wool and Viscose (another form of wool) are both subject to shrinkage if you wash them in a machine washer. This jacket is definitely professional dry clean only. If you really like the jacket keep it and just have it cleaned here and there by a dry cleaner, if you aren't in love with the jacket I would send it back and ask for a refund. If you decide on the later be sure to tell them that you bought the jacket because the site said the jacket was machine washable and it turns out it is not. In either case I would at least call the company and tell them of the discrepancy so that other buyers do not end up in a situation similar to yours. They need to fix it to prevent consumer fraud. Hope this helps!

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Other Answers (4)

• I would phone them up and tell them you want to return it, and tell them why, they have to give you back your money, they should also, pay back P&P, as the item was wrongly advertised, that is your rights.
  Or if theres a burton in your local high street, take it there and demand full payment back plus P&P, as this was not your fault, if they get funny, just tell them you will report them for false advertising to, the Trading Standards authority. or you could ask for their managing directors name and address, as you will write to he/she, to complain.
  But to be fair i dont think there will be a problem, they should pay you back in full, i just added the further info, in case there was any problems with them.
  Finally if you do take it back to the shop, remember to take yor receipt with you, good luck.
• Contact the company. Make them aware of the discrepancy. If the washability of the coat is a deciding factor, ask them to accept return of the coat for a full refund. Make sure you discuss who's responsible for the return shipping. If the company is reputable, they ought to apologize for their mistake and make it right.
  
  There may have been a miscommunication in the product info, or they may have switched to a different vendor, one which uses slightly different materials or processes, which would result in different care instructions.
• Send it back and request a full refund on the basis of the product being mis-sold.
• i'm taking this one with a pinch of salt. If your reading is as bad as your spelling then there is a good chance that you read the sellers description incorrectly